Billing and refunds

When you're billed

• Monthly memberships bill automatically on the 1st of each month.
• If a payment doesn't go through, we try one more time on the 15th.
• If the payment still hasn't gone through by the 20th, your membership is canceled and we email you to let you know.
• After a cancellation, your saved info is kept for 90 days so you can come back without starting over. After 90 days, it's permanently deleted.
• Yearly memberships bill once a year on the date you joined.

Refunds we give automatically

• Duplicate charges, charges after you canceled, and billing mistakes are refunded in full, every time.
• New members who ask within 7 days of their first paid charge get a full refund. This applies once per member.
• Yearly Home memberships canceled within 30 days of payment get a full refund.

Refunds we review

• Requests over $100.
• A second refund request from the same member.

Reviewed requests get an answer by email.

Usage packs and add-ons

• Unused My Expert usage packs can be refunded within 7 days of purchase. Used amounts are not refundable.
• Event Planner purchases are tied to one event, one date and one location, and can be refunded within 24 hours if no plan has been created yet.
• Printed invitations are made to order, so they are final once printing starts. Misprints and shipping damage are reprinted at no cost.

Canceling

You can cancel anytime from your account. You keep access through the end of the period you already paid for. Partial months are not refunded, except in the cases listed above.

Omni Pros service fees

If a pro believes a service fee is wrong, the fee is first checked against the approved itemized total for the job. Anything still unresolved is reviewed by our team.

Questions

Email [email protected].